User Help

Twilio

Getting Started

To configure a Twilio Sending Server in your SMS Gateway, you need to obtain the following details from your Twilio account:

  1. Log in to Twilio

  2. Navigate to Your Account Dashboard

    • Once logged in, you’ll land on the Twilio Console Dashboard.

  3. Find Your Account SID and Auth Token

    • Look for the Account Info section on the dashboard.

    • Here, you will see:

      • Account SID (A long alphanumeric string, e.g., ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXX)

      • Auth Token (Click the "eye" icon to reveal it)

    • Copy both values and use them in your SMS Gateway Sending Server configuration.

The Region is optional and mainly needed if you're using Twilio's Global Infrastructure for compliance or performance optimization.

  • By default, Twilio operates in the US1 region.

  • If you're using a different Twilio data center, you need to specify the correct region.

  • To check your Twilio region:

    1. Visit the Twilio Edge Locations Guide.

    2. If you're unsure, leave this field empty or set it to "us1".

The Edge value helps route your API requests through the closest Twilio infrastructure for lower latency.

Configurations

Account SID

Enter the Twilio Account SID.

Auth Token

Enter the Twilio Auth Token.

Region (Optional)

Specify the Twilio region if needed.

Edge (Optional)

Enter the Twilio Edge location for improved latency.

09 May 2025